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Terms of Hire


General Hire:

  1. All quoted prices are subject to a standard rate of VAT at 20.0%
  2. A non-refundable deposit may be required to secure hired items.
  3. Installation & set up is NOT INCLUDED in our basic hire prices.
  4. Extended hire charges will be applied to items not returned within the agreed time frame & will be charged on a pro rata basis.
  5. Hire charges are payable even if items are returned as unused.
  6. It is highly recommended that all items should be insured by the hirer from the time of delivery/client pick up to the time of collection/client return.
  7. The hirer assumes all responsibilities & liabilities once items have left Chordiem premises until they are returned to us. Where Chordiem has offered a delivery & or collection service, once items have been delivered, the hirer assumes all responsibilities & liabilities until they have been collected by Chordiem.
  8. The hirer undertakes all safety measures for hired goods in compliance with safety & fire regulations.
  9. It is essential Health & Safety practice to keep all items away from heat sources as flammable materials may have been used in the manufacture of hire stock.
  10. Unless agreed by Chordiem in advance, all props are for indoor use only. Any items used outside are done so entirely at the hirer’s risk.
  11. Electrical items should be tested by hirer prior to event usage.
  12. Any labelled packaging provided with hired items should be stored by the client during the event * returned with the hired items. Any damage or lost packaging will be charged for (excluding bubble wrap).
  13. All electrical items are fitted with a 1m cable. If longer cables are required, it is the client’s responsibly to provide extension leads.
  14. All props are ‘used’ therefore reasonable signs of wear & tear will show as they are continual hire items.
  15. We reserve the right to replace props with suitable substitute in the event of unavailability.
  16. All shortages, damages & losses will be charged for, so please take adequate care to ensure that all loaned items are returned in the condition in which they arrived.
  17. Chordiem cannot be held financially responsible for any expense incurred between client & venue regards to prop storage.


Cancellation of any event within 12 months of the delivery date will incur percentage cancellation fees of the rental invoice total & are detailed below:

  • Between 6 & 12 months – 10%
  • Less than 6 months & more than 28 days before the first day of the hire period – 50%
  • Less than 28 days & more than 14 days – 75%
  • Less than 14 days – 100%
  • No notice of cancellation given – 100%



  • BACS: please allow 3 working days for the transfer
  • Cheque: must be received at least 7 working days before the event
  • Cash: cash payments can only be made in person at our offices. We cannot accept cash payments passed to our drivers
  • Debit & Credit Cards: a 2.5% charge is made on all transactions using Credit Cards.

DELIVERY TERMS: IMPORTANT – Please note the terms relating to the delivery service applicable to your event:

Any chances to the order within 3 days of delivery will incur additional charges. All 3rd party TNT Delivery (applies to small posted props)

  1. Posted props arrive anytime between 9am & 5:30pm Mon – Fri unless otherwise stated
  2. Props must be re-packaged exactly as delivered & be available to collect anytime from 9am – 5:30pm on the arranged collection date.
  3. You are responsible for ensuring that props are available for collect at any point during the collection date.
  4. Failed collections will be charged for.
  5. Deliveries & collections are by a 3rd party national courier delivery service. This service is occasionally subject to delays & non-deliveries. We advise clients to book the delivery to arrive a day before the goods are required in case of any delays.

PALLET DELIVERY (applies to 4rd party pallet cage delivery/collection)

  1. Props will be transported to & from the delivery address in a steel pallet cage.
  2. The hirer accepts all responsibly for unloading & re-loading the steel pallet cage.
  3. You are responsible for storing the pallet cage during the hire period. You must make sure that you have room to store the cage safely & securely: the side is 2100mm x 1200mm x 1200mm. The cage may weigh up to 500kg when full.
  4. A fork lift truck OR pallet truck will be required to manoeuvre the pallet cage to & from the delivery truck.
  5. Deliveries & collections will take place anytime between 9am & 5:30pm on the days of delivery & collection unless otherwise agreed.
  6. Deliveries are made by arctic lorry to loading bay by one man only. You must ensure site access to the drop off point.
  7. There must be a site contact available at all times during the delivery & collection.
  8. If the driver cannot gain access to the drop-off/collection point, fails to locate the site contact or fails to obtain a signature then the driver will not deliver/collect the pallet cage.
  9. All failed deliveries & collections will be charged for.
  10. All damages as a result of insufficient re-packaging of pallet cage or any missing props will be charged for.
  11. Deliveries & collections are by a 3rd party national pallet delivery service. This service is occasionally subject to delays & non-deliveries. We advise clients to book the pallet cage to arrive a day before the goods are required in case of any delays.


IMPORTANT – Any alterations to the agreed delivery & collection details including dry hire items must be authorised by your Chordiem sales contact directly. Requests for alterations made directly to the driver on site WILL NOT be authorised.

  1. All deliveries are to ground floor loading bay bye the one man only. Help will be required for loading & offloading. Should no assistance be available for loading or offloading we reserve the right not to load or offload the props and this would be classed as a failed delivery.
  2. Any failed deliveries & collections will be charged for.
  3. For dry hire deliveries & collections: all props must be moved to one location within loading bay. Help is required in loading & unloading. We reserve the right to charge you additionally if our driver has to disassemble the props or remove them from more than one location or transport them over different floors or rooms.
  4. Deliveries & collections will be made within a four hour time frame between 9am- 5:30pm Mon – Fri unless otherwise agreed.
  5. Any unloading/loading to an area other than a specified loading bay which results in a parking penalty which is payable by the client.
  6. You must provide a representative to meet the driver at delivery & collection.
  7. If you are not present for delivery or collection, our delivery/collection note is final.

Installation – in addition to our standard terms

  1. Installation at a venue is quoted & charged for separately.
  2. If Chordiem is installing props, you are responsible for allowing sufficient time & access to the venue for set up.
  3. We will use our artistic license when installing the props.